Privacy & Cookies Policy
Lymefield Garden Centre Ltd acknowledges that your personal information is sensitive and private and as such it will always be treated with respect and confidentiality. Your information is only used in accordance with the Data Protection Act (2018) which was established as a process to govern online electronic communications. The Act enables you access to any data we have about you. Under these data protection regulations, you have the right to have your personal information removed at any time from Lymefield Garden Centre Ltd or indeed, any other company. We make this option clear and simple to achieve for all our customers. We always keep your personal information safe and secure and take a proactive approach to be compliant with government regulations about data protection.
Information stored and collected about you allows us to improve our services or products for you. We may also use your information for the following purposes: to process your order, manage your online account, manage your Lymefield Loyalty card membership and if you agree: to email you about other products and services we think you will like.
If information is requested from our website concerning services or products offered, we may use your data. Products or services which may be of interest to you can also be offered by Lymefield Garden Centre if permission has been granted. Notification of changes or improvements may be sent to you concerning product or service changes that could affect our service to you.
Existing customers can be contacted on the topic of goods or services related to a previous sale if we feel you might be interested in these additional goods and services. Identifiable data, which could be used to disclose who you are, is never shared. We only provide statistical data about our visitors to third parties like advertisers to ensure your privacy.
Who we are?
Lymefield Garden Centre Ltd is a family-run garden centre and is the data controller of the personal information processed via this Website. We collect information about you and your interaction with us to enable us to provide you with our services. How the data we collect about you can be used is based on the consent and choices that you provide us with.
What information do we collect about you?
Data can be collected and processed when you use our website. Please familiarise yourself with our methods of collection including but not limited to, your name, address, email address, and phone number.
PLEASE NOTE: We do not store credit card details nor do we share customer details with any 3rd parties.
How do we collect information about you?
How will we use the information about you?
The facts collected about you are statistical only. No identifying information will be shared about our visitors and how they made use of our site. No personal details will ever be shared with third parties.
How do we communicate with you?
Contact or communications from our website, as a new customer or if you have shopped with us before, is only made if you have granted us permission. These communications are only offered for information you consented to and for no other unrelated information. We need your permission to be able to contact you via email or post. If you are a Lymefield Loyalty card member, we also need your permission to keep you up to date about your membership and exclusive offers. You can change your mind on your preferences at any time and can opt-out of communication with us whenever you want to.
How do you get access to your information?
In certain circumstances, we may offer you the opportunity to grant permission for trusted third parties to use your data. This permission would be granted by you regarding unrelated products or services that you may be interested in. We or third parties can only contact you regarding this information if consent has been provided for information collection. Data that you do not want us or third parties to use can be withheld, once consent has been given regarding our collection of your data. We will always provide you with an opportunity to decline communications and our or third-party data usage.
How to contact us
Thank you for visiting www.lymefield.com (“Website”) or www.lymefield.co.uk (“Website”). This cookie notice applies to the Website, any website, or branded pages on third-party platforms (e.g. YouTube and Facebook) and applications accessed or used through such websites or platforms which are operated by or on behalf of Lymefield (“Lymefield Site”).
When using a mobile device to connect to the internet, you should also refer to the privacy notice of the specific App you are using to understand its specific data collection practice.
What are Cookies?
We use first-party cookies to gain a better understanding of how visitors use our website. Cookies help us tailor to your personal needs, log visitor behaviour information such as the pages you view, which website brought you to www.lymefield.com, and how long you spend on your visit. Data gained from these cookies are used to track how visitors interact with our website which enables us to identify any potential issues as well as make improvements to the online experience. If you wish to order products from our website, you need to have first-party cookies enabled.